Plans & billing
What the Free, Team, and Max plans include, how weekly credits work, how to earn more, and how to change or cancel a plan.
Every space runs on a plan. The plan sets how many people can join, how much the space can remember, and how much AI work it can do each week. Plans are billed per space, once a month.
The three plans
| Plan | Seats | Nodes | Credits per member, per week |
|---|---|---|---|
| Free | Up to 20 | Up to 1,500 | 100, up to 250 with the checklist |
| Team | Unlimited | Unlimited | 2,500 |
| Max | Unlimited | Unlimited | 8,000 |
Prices are per seat, per month, and exclude tax. The plan picker always shows the current price.
A few words from that table:
- A seat is one member of the space. Guests count too - see Members & sharing.
- A node is one item in the space's memory - see core concepts.
- A credit is the unit of AI work. A reply from Naumu uses 10 credits. An Ultra reply uses 20.
On Free, the seat and node limits are hard: once you reach one, adding more is blocked until you upgrade.
How credits work
Credits reset every Monday. Billing stays monthly, so your renewal date and your usage week are two separate things.
Credits come from three places, used in this order:
- Your credits - your own weekly allowance.
- Shared credits - a pool the whole space draws from, on top of each member's own credits.
- Extra usage - welcome credits, credits you earned, and packs you bought. These survive every reset and never expire.
To see where you stand, open Settings → Plan & usage. It shows Your usage, Shared credits, and Extra usage, with a countdown to the next reset. The owner also sees how much each member has used.
When you're running low
A small ring appears beside the send button once you have a fifth of your credits left. It is amber at first and red at zero. Click it for the numbers.
When everything is used up, AI actions are blocked until the next reset. On Free, a dialog shows what ran out and offers two ways to keep going: upgrade to Team or earn credits.
Buying extra credits
On a paid Team or Max plan, the owner can buy 5,000 extra credits at any time from Settings → Plan & usage. They unlock instantly and are added to the next invoice. Packs aren't sold on Free or during a free month of Team.
Earning credits
If you own the space, you can earn credits without paying.
- Click the credit ring beside the send button, then select Earn credits. It opens Get your space working.
- Pick a step and do it - for example sign in, bring in a second source, or invite a teammate.
- When the step is done, select Claim.
What a step pays depends on your plan:
- On Free, most steps raise every member's weekly allowance for good, from 100 up to 250 credits. Inviting a teammate pays 1 month of Team, free.
- On a paid plan, steps pay one-off extra credits instead.
Once the first steps are done, or once the space is a week old, the same panel becomes This week. It offers objectives such as recording a meeting or connecting an integration, and most pay credits when you claim them. A public post about Naumu, or a review on G2 or Capterra, pays up to 500 credits once it is approved. Trustpilot reviews are not rewarded.
The Earn credits button shows only while there is still something to earn. If you run out of credits, the dialog that appears offers the same button.
Refer a company
Open Settings → Referrals & rewards and copy your personal link. Share it however you like. When a company signs up through it and starts using Naumu, your space gets a month of Team, free. A space already on a paid plan gets nothing extra. The same page lists who signed up and what has been paid.
Upgrading
The space owner opens Settings → Plan & usage and picks a plan from the comparison table.
- From Free, Naumu sends you to Stripe, our payment processor, to enter a card. When the payment completes you return to your space on the new plan, with the higher limits active right away.
- From Team to Max, the switch happens right away and the difference is billed at your next renewal.
The same upgrade prompt appears the moment you hit a Free limit - for example when you invite someone past the seat limit. Upgrading from that prompt takes you straight to checkout.
Downgrading and canceling
Lowering or ending a paid plan always takes effect at the next renewal, never mid-cycle. Until then your plan keeps working as billed. Under Settings → Plan & usage, in the Cancellation section:
- Downgrade to Team (Max only) drops the space to Team at renewal.
- Cancel subscription returns the space to Free at renewal.
While a change is queued, the buttons are replaced by Undo. Undo before the renewal date and your current plan simply continues.
A downgrade never deletes members or nodes. Back on Free, you can't add new ones while you're over the Free limits.
Payment and renewal
Paid plans renew automatically each month, charged to the card held by Stripe. To update your card or download invoices, select Manage next to Payment & invoices in Settings → Plan & usage. It opens your Stripe billing portal.
If a renewal payment fails, a Payment failed banner asks the owner to Update payment method. The space keeps working while Stripe retries the charge.
Billing stays with whoever set it up. Transferring ownership of a space does not move the subscription to the new owner - see Members & sharing.
Related
- Spaces - what a plan applies to
- Members & sharing - seats, roles, and ownership
- Chatting with Naumu and Agents - what uses credits