Plans & billing
Understand the Free, Team, and Max plans, usage, and how billing works.
Every space runs on a plan. The plan sets three limits: how many people can join, how large the graph can grow, and how much AI work it can do each month.
Naumu offers three plans — Free, Team, and Max. Billing is handled per space, on a monthly cycle. This article covers what each plan offers, how usage is measured, and how to change plans.
The three plans
The plans differ in their caps and in how much AI capacity they include. Pricing is shown per seat, per month, and the prices you see exclude any applicable tax.
| Plan | Seats | Nodes | AI capacity |
|---|---|---|---|
| Free | Up to 3 | Up to 1,500 | A baseline pool of interactions |
| Team | Unlimited | Unlimited | A larger pool, plus reserve packs |
| Max | Unlimited | Unlimited | The largest pool, plus reserve packs |
A few terms used in that table:
- A seat is one member of the space.
- A node is one entry in the graph (see Nodes & edges).
- An interaction is one unit of AI work — a message to Ask Naumu, say, or a step an agent takes for you.
Free is a fixed tier with hard caps: once you reach the seat or node limit, adding more is blocked until you upgrade. Team and Max lift those caps to unlimited and grant progressively more AI capacity. The exact prices and interaction amounts are always shown live in the plan picker — those figures are the ones to trust.
How usage is measured
AI capacity is split into two pools. Both reset at the start of each billing period:
- Per-seat interactions — each member gets their own personal allowance. The Your usage meter shows how much of yours you've used; owners and admins also see a per-member breakdown.
- Shared interactions — a pool the whole space draws from together, on top of the per-seat allowances.
The Usage panel shows each meter as a percentage, with a countdown to the next reset. A meter turns amber as it nears the cap and red once it's exhausted. If a space runs out before the period ends, AI actions are blocked until the next reset — or until you add more capacity.
On Team and Max, you can buy a reserve pack at any time: extra shared interactions that unlock instantly and are added to your next invoice. Reserve capacity tops up the shared pool, and isn't available on Free.
Upgrading
Open the plan picker (from the Usage panel or Settings → Billing) and choose a higher plan. Naumu sends you to Stripe, our payment processor, to enter your card details and confirm. Once Stripe completes the payment, you return to your space on the new plan, with its higher caps active immediately.
The same upgrade prompt appears the moment you hit a Free cap — for example, when you try to invite a fourth member or cross the node limit. Upgrading from that prompt takes you straight to checkout.
Downgrading and canceling
Lowering or ending a paid plan is always scheduled for the next renewal, never mid-cycle — your current period keeps working exactly as billed. Under Settings → Billing:
- Downgrade to Team (Max only) queues a drop to the Team caps at renewal.
- Cancel subscription queues a return to the Free plan at renewal.
When a change is queued, a banner explains what will happen and when, and the action buttons are replaced by an Undo control. Undoing before the renewal date keeps your current plan, with no interruption. A downgrade never deletes your existing members or nodes — but once you're back on Free caps, adding new ones beyond the limit is blocked.
Payment and renewal
Paid plans renew automatically each month, charged to the card held by Stripe. To update your card, view invoices, or manage the subscription, use the manage payment link in Settings → Billing — it opens your secure Stripe billing portal.
If a renewal payment fails, the space enters a past-due state. A banner prompts the owner to update payment through the portal. The space keeps working in the meantime, so you have time to resolve it.
Billing stays with whoever set it up. Transferring ownership of a space does not move the subscription to the new owner — see Members & sharing for the handoff details.
Related
- Spaces — the unit a plan applies to.
- Members & sharing — seats, roles, and ownership.
- Ask Naumu and Agents — what consumes AI interactions.