Plans & billing

The three plans

The plans differ in their caps and in how much AI capacity they include. Pricing is shown per seat, per month, and the prices you see exclude any applicable tax.

A few terms used in that table:

• A seat is one member of the space - including guests, who are billable members brought into a single topic.
• A node is one entry in your memory (see Nodes & edges).
• A credit is the unit of AI work. Every AI action costs credits - a message to Ask Naumu, say, or a step an agent takes for you - and every usage meter in the product is shown in credits.

Free is a fixed tier with hard caps: once you reach the seat or node limit, adding more is blocked until you upgrade. Team and Max lift those caps to unlimited and grant progressively more AI capacity. The exact prices and credit amounts are always shown live in the plan picker - those figures are the ones to trust.

How usage is measured

AI capacity is split into two pools, and both reset weekly - every Monday. Billing stays monthly, so the renewal date and the usage window are separate things:

• Your credits - each member gets their own weekly allowance. The Your usage meter shows how much of yours you've used; owners and admins also see a per-member breakdown.
• Shared credits - a pool the whole space draws from together, on top of each member's own credits.

The Usage panel opens on the current week with a countdown to the next reset, and shows each meter as credits used out of your allowance. A meter turns amber as it nears the cap and red once it's exhausted. Your own allowance is spent first, then the shared pool.

While you're chatting, a small ring appears beside the send button once you're running low - amber at a fifth of your credits left, red at zero. Click it for the breakdown. With plenty of credits left, the ring stays out of the composer.

If a space runs out before the week is over, AI actions are blocked until the next reset - or until you add more. A card explains what ran out and how to keep going.

On Team and Max, you can buy an extra usage pack at any time: extra credits that unlock instantly and are added to your next invoice. Extra credits are spent only after the weekly allowance and the shared pool, survive every reset, and never expire - the Usage panel tracks them as Extra usage. Packs aren't sold on Free.

Upgrading

Open the plan picker (from the Usage panel or Settings → Billing) and choose a higher plan. Naumu sends you to Stripe, our payment processor, to enter your card details and confirm. Once Stripe completes the payment, you return to your space on the new plan, with its higher caps active immediately.

Downgrading and canceling

Lowering or ending a paid plan is always scheduled for the next renewal, never mid-cycle - your current period keeps working exactly as billed. Under Settings → Billing:

• Downgrade to Team (Max only) queues a drop to the Team caps at renewal.
• Cancel subscription queues a return to the Free plan at renewal.

When a change is queued, a banner explains what will happen and when, and the action buttons are replaced by an Undo control. Undoing before the renewal date keeps your current plan, with no interruption. A downgrade never deletes your existing members or nodes - but once you're back on Free caps, adding new ones beyond the limit is blocked.

Payment and renewal

Paid plans renew automatically each month, charged to the card held by Stripe. To update your card, view invoices, or manage the subscription, use the manage payment link in Settings → Billing - it opens your secure Stripe billing portal.

If a renewal payment fails, the space enters a past-due state. A banner prompts the owner to update payment through the portal. The space keeps working in the meantime, so you have time to resolve it.

Related

• Spaces - the unit a plan applies to.
• Members & sharing - seats, roles, and ownership.
• Ask Naumu and Agents - what spends credits.